Understanding IT Support & Its Importance for Businesses

What is IT Support?

The digital age in which we live has ushered in a new way of life— ordering food at the push of a button, seeing someone’s face on a call instead of just hearing their voice, and updating a whole list of friends on what’s going on in your life at once are just a few of the benefits of new technology.

With new technology, however, comes new threats. Things like stolen identities, hacked servers, and viruses from spoofed email accounts can ruin lives and businesses.

That’s where information technology support comes in. The role of IT support is to help individuals and businesses enjoy the benefits of technology while also protecting themselves and their company while using it.

two IT professionals with notebook in server data center room solving a problem

The Importance of IT Support for Your Business

Whether you own a small business or a large conglomerate, your business needs IT support in order to thrive in the digital world. Without the proper assistance, your business is at risk for digital threats which could ruin your reputation and cost you money.

Not sure what type of IT services you need to keep your business protected? Read our brief overview of types of IT services that may make sense for your business.

What is IT Support?

When it comes to technical services, there are a wide variety of services that can help keep your business safe and secure. No two businesses are exactly the same, so no two solutions should be exactly the same. We help you plan, implement, and maintain your IT infrastructure to meet and exceed your business needs.

IT support services include, but are not limited to:

Hardware Support

In order to access the digital world, you and your employees will need hardware such as workstations, laptops, phone systems, and cabling. Your support team should be knowledgeable enough to recommend the best equipment for your company’s needs. They should also be able to troubleshoot each piece of hardware if they malfunction. When looking for IT support for hardware, be sure to ask what types of equipment your provider has experience working with and what kinds of products they recommend for certain business needs.

Software Support

In addition to hardware, your business will likely need software support and installation. Software help includes, but is not limited to, products such as Quickbooks, Microsoft Office, Office 365, and industry specific applications. Your software needs to work seamlessly for your business, so be sure when searching for software IT support that you find experts who understand the applications you need. Your software expert should also know how to troubleshoot any issues that may arise with the installed software.

Phone System Installation & Support

Even in an increasingly digital world, the use of phones is still prevalent in most industries. Your phone service provider must be knowledgeable in a variety of business phone services. Whether your remote employees need access to a Voice over IP (VoIP) phone system or your in-house staff need training on a phone with multiple phone lines, your technical team should find the best solution for your team, offer training on the new system, and provide assistance for the solution going forward.

Email Security & Support

Scammers get more intuitive as technology improves. More and more people are susceptible to email spam attacks—including your employees. If your business needs email support, be sure to find professionals who are experts in implementing DMARC and DKIM so that the emails you want to send will function properly while stopping spam in its tracks.

Cybersecurity Protection

As technology gets smarter, so do potential threats. You need to make sure your business is protected from these attacks before they happen. When looking for cybersecurity support, be sure to find experts who will first review your setup and policies and then recommend hardware and software that will help keep your business safe from cyber attacks. Your cybersecurity expert team should also be able to train your employees on how to keep themselves safe from cyber harm.

Managed IT Services

Some businesses need a wide variety of IT support services. With the managed IT services model, you can hire IT experts for ongoing maintenance for your agreed upon services. These experts will be there for you and your business 24/7 to solve your IT problems without breaking the bank every time something goes awry. When choosing managed support services, be sure to get clear information from the provider on what type of aid is included in your managed services.

These are just a few of the many IT services that can help keep your business safe and secure.

Ready to solve your IT issues? 

Call us for a free 2-hour comprehensive audit of your network and computer systems.

We will review your computers, servers, networking equipment, firewalls, backup procedures, and documentation. Following the audit, we will provide you with a written report including specific recommendations for your environment.

About Aegis IT Support

If you’re looking for IT experts who can handle all the services above with expertise and care, look no further than Aegis Information Technology Solutions.

Aegis was formally founded in May 2012. Our President and CEO, Jonathan Evenden, started IT support as a hobby and eventually transformed it into a business. Jonathan and his team are experts in all aspects of IT services and understand the IT service management needs of small or large businesses, non-profits, and every type of business in between.

Whether you need server support, VoIP phone systems, employee security training, or some other type of IT service, Aegis can help. We have a wide variety of knowledge among our staff and want to find the best solution to keep your business safe in the digital world.

Our staff will listen to understand what types of IT services matter to you the most and will make sure you have what’s necessary to keep your operations running smoothly.

IT specialist in server room looking at laptop screen while working on settings of data storage equipment

Aegis is based in Tennessee and offers Business IT Support in Bristol and  Kingsport as well as Business IT Support in Johnson City. We also can travel further and into Virginia for in-person technical support if needed.

Need remote IT support services? We offer our services throughout the United States and internationally, so give us a call today to see how we can help.

Call the IT experts at Aegis today for your company’s IT needs. 

Phone: 423-343-5160
Email: Support@ThinkAegis.com